Website Monitoring Plan
Punjab Ghar Ghar Rozgar and Karobar Mission (PGRKAM)
1. Introduction
The purpose of this Website Monitoring Plan is to ensure the continuous availability, performance, and security of the official PGRKAM website in compliance with the Guidelines for Indian Government Websites (GIGW) 3.0. The plan outlines the procedures and responsibilities for monitoring all key aspects of the website to maintain a high standard of service delivery and user experience.
2. Objective
The primary objectives of this plan are: 1. To ensure the website is functioning optimally and accessible 24x7. 2. To detect and resolve performance, security, or content-related issues in a timely manner. 3. To maintain compliance with GIGW 3.0 and accessibility standards. 4. To safeguard the integrity, confidentiality, and availability of information on the website.
3. Scope of Monitoring
- The monitoring plan covers the following:
- Website uptime and availability
- Broken links and content accuracy
- Security vulnerabilities
- Page load performance
- Accessibility and usability
- Traffic and user behavior analytics
- Compliance with GIGW 3.0 guidelines
4. Monitoring Mechanism
|
S. No. |
Monitoring Activity |
Frequency |
Responsibility |
|
1 |
Uptime Monitoring |
24x7 (automated) |
IT/Hosting Provider |
|
2 |
Page Load Time & Speed Check |
Daily |
Web Development Team |
|
3 |
Broken Link Check |
Weekly |
Content Management Team |
|
4 |
Security Audit (SSL, HTTPS, Vulnerability Scan) |
Monthly |
Security Audit Team |
|
5 |
Content Freshness & Accuracy |
Monthly |
Departmental Nodal Officers |
|
6 |
Form Functionality and Data Submission Checks |
Monthly |
QA and Testing Team |
|
7 |
Traffic Analytics Review |
Weekly |
Analytics Team |
|
8 |
Accessibility Testing (WCAG 2.1) |
Quarterly |
GIGW Compliance Team |
|
9 |
Log Monitoring (Errors & Exceptions) |
Daily |
DevOps / System Administrator |
|
10 |
Backup Verification |
Daily |
Hosting Team / DevOps |
5. Tools and Technologies Used
-
Monitoring & Uptime: UptimeRobot / Pingdom
-
Performance & Speed: Google PageSpeed Insights, GTMetrix
-
Broken Links: Screaming Frog / Online Broken Link Checker
-
Security Scanning: OWASP ZAP, SSL Labs, Acunetix
-
Accessibility Compliance: WAVE Tool, axe DevTools, Lighthouse
-
Analytics: Google Analytics / Matomo
6. Reporting and Review Process
-
Daily alerts for downtime and performance issues.
-
Weekly internal reports on performance, analytics, and link checks.
-
Monthly review reports covering content status, user experience, and GIGW compliance.
-
Critical issues to be escalated to the Project Manager and Technical Team immediately.
7. Escalation Matrix
|
Level |
Contact Person |
Role |
Response Time |
|
Level 1 |
Web Admin |
Primary Monitoring Contact |
Within 2 hours |
|
Level 2 |
Technical Head / DevOps |
Technical Issue Resolution |
Within 4 hours |
|
Level 3 |
Department Coordinator |
Escalation for Compliance |
Within 24 hours |
8. Review and Updates
-
The Website Monitoring Plan shall be reviewed every 6 months.
-
Any significant changes to the website (e.g., new modules, integrations) will trigger an immediate update of the monitoring plan.
-
Feedback from stakeholders and end-users will be incorporated for continuous improvement.
9. Conclusion
This plan ensures that the PGRKAM website remains a reliable and user-friendly platform for citizens. Adhering to the monitoring schedule and responsibilities will help maintain the website's performance, availability, and compliance with GIGW 3.0 standards.